The worldwide chatbot market is projected to amount to $454.8 million in revenue in 2027, up from 40.9 million dollars in 2018. The chatbot wave is at an all-time high, and there isn’t a single industry that remains unaffected. So, going into 2022, we thought of acquainting you with the…
According to Gartner, 70% of white-collar workers will interact with conversational platforms daily by 2022. Chatbots are proliferating the workplace and continue to be a hot topic due to their ability to mimic human conversations. But, have they become so indispensable to render human interactions redundant? The answer is no.…
Cybersecurity Ventures predicts global cybercrime costs to reach $10.5 trillion annually by 2025. The increased use of technology has snowballed the risk of cyberattacks. The constant threat of phishing or malware attacks puts businesses in a vulnerable spot. What’s more concerning is that the likelihood of detection and prosecution of…
Last year significantly changed customer service interactions. Customers are now more interested in experimenting and using self-service tools & technology. One such tech is conversational AI or chatbot that is rising like a phoenix from the ashes. With each passing day, chatbots are expanding their frontiers and covering a broad…
You’ll find a lot of people who don’t believe in the magical power of chatbots. Pretty sure that they must’ve been stung by a chatbot’s out-of-context and wrong responses. But times have changed. Unsupervised and adaptive learning-based chatbots have risen and are making noise. The reason behind the comeback of…
Customer support is reigning supreme again, thanks to advances in technology and user expectations. It has become a critical driver of an organization’s credibility, customer loyalty, and customer satisfaction. While companies have been applauded for delivering stellar support, many are relentlessly chastised for delivering outmoded reactive support. As 2021 unfolds,…
74% of customer support agents are susceptible to occupational burnout without adequate support or resources. It’s understandable because they have to juggle multiple tasks ranging from assigned support tickets, hot-headed customers, complex business processes, report generation, to answering L1 queries repeatedly. And all this while keeping company policies and rules…
Artificial Intelligence is no longer an abstract concept. It’s a modern-day reality that is going to potentially impact our future, and hence, a force to be reckoned with. Over the years, AI has evolved to recognize speech, perform human-like tasks, and make tough decisions. Each time you think about a…
To Build or Not To Build - That’s the question! AI and automation have become the business linchpins to drive successful conversations online. So much so that, a recent survey found that chatbots rank in the top three most preferred ways to contact companies for a question or complaint. So,…
By 2023, 40% of all customer interactions will be automated through AI and machine learning. - Gartner Chatbots are revolutionizing digital automation and becoming one of the main channels of communication between a customer and a business. Whenever a prospect lands on your page, the first point of interaction they…
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