Solve Customer Queries
Faster with SearchUnify’s
Intelligent Chatbots


Boost Relevance and CSAT Score by Providing
Contextual Responses

Make Customer Service Available 24/7

SearchUnify’s ‘always-on’ chatbots provide 24*7 support to your customers and take care of the most common L1 queries with ease.

Make Customer Service Available 24/7
Reduce Agent Caseload and Service Costs

Reduce Agent Caseload and Service Costs

SearchUnify’s bots tap into enterprise wide content to fetch the most relevant case resolving results, thus cutting agent workload and increasing case resolution.

Instant, Personalized Response to User Queries

SearchUnify’s chatbots present the most relevant results by understanding the context of each search query, instead of matching only keywords.

Instant, Personalized Response to User Queries
Cut Human Effort and Cost on Chatbot Training

Cut Human Effort and Cost on Chatbot Training

SearchUnify’s intelligent chatbots analyze search data and incoming utterances to extract unidentified intents and train itself for the same.

Reduce Customer Effort with Seamless Support Hand-Offs

SearchUnify’s chatbots enable users to quickly connect to support reps with the live agent connector. The chatbot also shares the conversation history with the live agent.

Reduce Customer Effort with Seamless Support Hand-Offs
Boost Support CSAT with Direct Case Creation

Boost Support CSAT with Direct Case Creation

In case the interaction with the virtual assistant doesn’t fully solve the issue, the chatbot can create a case or a discussion on the users’ behalf from the chat window itself.

Effortlessly Evaluate Bot Performance

Leverage real-time, inbuilt bot analytics to know the total number of user interactions and conversions, frequently triggered intents and session chat transcripts.

Effortlessly Evaluate Bot Performance
Scale Intelligent Interactions with External Platforms

Scale Intelligent Interactions with External Platforms

SearchUnify’s virtual assistants support custom slots and webhooks to interpret user queries which enables them to interact with other apps & portals and answer intelligently.

Here's What Industry Experts Have to Say About SearchUnify

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Self‑Service Learning: Creating the Positive Journey, Engagement, and Experience

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Self‑Service Learning: Creating the Positive Journey, Engagement, and Experience