SearchUnify’s ‘always-on’ chatbots provide 24*7 support to your customers and take care of the most common L1 queries with ease.
SearchUnify’s bots tap into enterprise wide content to fetch the most relevant case resolving results, thus cutting agent workload and increasing case resolution.
SearchUnify’s chatbots present the most relevant results by understanding the context of each search query, instead of matching only keywords.
SearchUnify’s intelligent chatbots analyze search data and incoming utterances to extract unidentified intents and train itself for the same.
SearchUnify’s chatbots enable users to quickly connect to support reps with the live agent connector. The chatbot also shares the conversation history with the live agent.
In case the interaction with the virtual assistant doesn’t fully solve the issue, the chatbot can create a case or a discussion on the users’ behalf from the chat window itself.
Leverage real-time, inbuilt bot analytics to know the total number of user interactions and conversions, frequently triggered intents and session chat transcripts.
SearchUnify’s virtual assistants support custom slots and webhooks to interpret user queries which enables them to interact with other apps & portals and answer intelligently.
Outstanding use of technology to develop the next gen tools to help centralise and improve the overall knowledge for better service of the customers.
SearchUnify has a well-thought-out technical architecture that should enable the company to fill gaps in data ingestion, tuning, and tools to build custom applications.