The platform is a culmination of learnings from a decade of implementing knowledge bases & communities for organizations
Seamlessly connects with your tech stack using native support for most leading enterprise platforms
Taps proprietary natural language processing (NLP) & machine learning algorithms to streamline and optimize support outcomes
Uses intent and entity extraction to understand user needs and deliver relevant answers without human intervention.
Machine learning and insights engine fuel unsupervised learning which minimizes manual effort for maximum impact
Leverages behavioral and historical data to build context and offer a truly connected experience across channels
TSIA named our chatbot "a best of breed" for our vision to build chatbots on top of cognitive search technology
Forrester recognized our chatbots for leveraging search technology in the Forrester Wave™:
Cognitive Search, Q2 2019
"Outstanding use of technology to develop the next-gen tools for better service of the customers"