Empower Your Customers to Quickly & Easily Resolve Queries to Improve Bottom Line Revenues

Our intelligent chatbot can help you do that & more:

  • Deflect L1 cases & reduce caseload
  • Prevent agent burnout – and hence attrition
  • Improve support CSAT & customer retention
  • Personalize support at scale
  • And much more!

See SearchUnify’s AI-powered Chatbot Live in Action!

Why SearchUnify Chatbot

Firmly Rooted in Support

The platform is a culmination of learnings from a decade of implementing knowledge bases & communities for organizations

Easy to Install & Use

Seamlessly connects with your tech stack using native support for most leading enterprise platforms

Robust Underlying Architecture

Taps proprietary natural language processing (NLP) & machine learning algorithms to streamline and optimize support outcomes

Maximize Support ROI

Uses intent and entity extraction to understand user needs and deliver relevant answers without human intervention.

Low Time to Value

Machine learning and insights engine fuel unsupervised learning which minimizes manual effort for maximum impact

True Omnichannel Integration

Leverages behavioral and historical data to build context and offer a truly connected experience across channels

Recognized by Industry Experts and Analysts

TSIA

TSIA named our chatbot "a best of breed" for our vision to build chatbots on top of cognitive search technology

Forrester

Forrester recognized our chatbots for leveraging search technology in the Forrester Wave:
Cognitive Search, Q2 2019

Stevie

"Outstanding use of technology to develop the next-gen tools for better service of the customers"

Scaling Support and Self-Service Outcomes for Industry Leaders with SearchUnify’s Unified Cognitive Platform

Scaling Support and Self-Service Outcomes for Industry Leaders with SearchUnify’s Unified Cognitive Platform
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Learn more about SearchUnify's Unified Cognitive Platform

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Learn more about SearchUnify's Next-Gen Support Applications

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Live Webinar

Self‑Service Learning: Creating the Positive Journey, Engagement, and Experience

Live Webinar

Self‑Service Learning: Creating the Positive Journey, Engagement, and Experience