Alish is a tech newb, an AI enthusiast, and a passionate writer. She primarily writes about AI products. She has combined a bachelor’s degree in engineering with her love for writing into a fascinating career at SearchUnify. When not reading or writing, she can be found chatting with bots.
Last year significantly changed customer service interactions. Customers are now more interested in experimenting and using self-service tools & technology. One such tech is conversational AI or chatbot that is rising like a phoenix from the ashes. With each passing day, chatbots are expanding their frontiers and covering a broad spectrum of use cases, from presenting relevant content on websites, setting up product demos, to automating customer service workflows. By doing so, they play a crucial role in acting as the…Read More
You’ll find a lot of people who don’t believe in the magical power of chatbots. Pretty sure that they must’ve been stung by a chatbot’s out-of-context and wrong responses. But times have changed. Unsupervised and adaptive learning-based chatbots have risen and are making noise. The reason behind the comeback of chatbots (after their initial fall) is that a new breed of chatbots is on the horizon. It creates a dynamic and adaptive flow of conversations based on AI-powered algorithms. According to…Read More
74% of customer support agents are susceptible to occupational burnout without adequate support or resources. It’s understandable because they have to juggle multiple tasks ranging from assigned support tickets, hot-headed customers, complex business processes, report generation, to answering L1 queries repeatedly. And all this while keeping company policies and rules in mind. It’s high time companies made some changes to improve support agents’ experience and quality of work life. After all, agent experience is as important as customer experience, and elevating…Read More