Yamini Arora is a post graduate in Commerce with a keen interest in writing. She is a lifelong learner with an ongoing curiosity to know new things. She uses this curiosity clubbed with her love for writing to curate engaging content for AI related products & services.
According to Gartner, 70% of white-collar workers will interact with conversational platforms daily by 2022. Chatbots are proliferating the workplace and continue to be a hot topic due to their ability to mimic human conversations. But, have they become so indispensable to render human interactions redundant? The answer is no. Forbes reveals that 86% of consumers still prefer to interact with a human agent. It doesn’t come as a surprise though. Why? Because all of us have at least once encountered…Read More
Cybersecurity Ventures predicts global cybercrime costs to reach $10.5 trillion annually by 2025. The increased use of technology has snowballed the risk of cyberattacks. The constant threat of phishing or malware attacks puts businesses in a vulnerable spot. What’s more concerning is that the likelihood of detection and prosecution of such attacks is estimated to be as low as 0.05% in the US. This reinforces the need to safeguard critical information and prompt companies to deploy a strong firewall safety system.…Read More
Artificial Intelligence is no longer an abstract concept. It’s a modern-day reality that is going to potentially impact our future, and hence, a force to be reckoned with. Over the years, AI has evolved to recognize speech, perform human-like tasks, and make tough decisions. Each time you think about a robot, the image that strikes your mind isn’t Vicki from Small Wonders (a famous American sitcom) anymore; instead, it’s virtual assistants like Alexa, Siri, and Google Home. https://giphy.com/gifs/absurdnoise-80s-tv-1980s-small-wonder-119i3LNI9FZwD6 If you’ve ever…Read More
To Build or Not To Build - That’s the question! AI and automation have become the business linchpins to drive successful conversations online. So much so that, a recent survey found that chatbots rank in the top three most preferred ways to contact companies for a question or complaint. So, if the first touchpoint between your company and your prospects is a chatbot, that interaction will define whether they turn into customers or not. Furthermore, users expect companies to respond to…Read More
By 2023, 40% of all customer interactions will be automated through AI and machine learning. - Gartner Chatbots are revolutionizing digital automation and becoming one of the main channels of communication between a customer and a business. Whenever a prospect lands on your page, the first point of interaction they have, in all probability, is with a chatbot. Once they become a customer and visit your help center or community looking for any help or to report an issue, the fist…Read More